POOR WORKFORCE MORALE
will negatively affect your "bottom line" in three ways:
To a great degree, voluntary turnover is manageable. Investing in retention solutions that result in even a small reduction in your organization's turnover rate can realize substantial reductions in turnover expense over the long term.
Waste negatively impacts your bottom line. Dissatisfied employees waste both time and money. You pay for it when you purchase excess supplies and materials -- those that aren't used efficiently and become waste. You pay for it by paying wages and benefits to people who actually work only part of the time they are at your place of business.
68% (over two-thirds) of customers leave or stop doing business with an organization because of an attitude of indifference on the part of employees. The service they get from just one employee can have a huge impact on whether or not the customer continues to do business with that organization. It doesn't take much for a customer to say, "I'm not going to do business with them any more."
Help your staff go from "indifferent" to loyal ... to advocates
by discovering what's important to them.